This website can be accessed at https://perltrim.sarlie.co.za, related mobi-sites and software applications (the “Website”) and is owned and operated by Perl Trim (“Perl Trim”, “we”, “us” and “our”).
By using our website, https://perltrim.sarlie.co.za, you agree that all terms and conditions are read and fully understood. Perl Trim may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Perl Trim is a retail business in the textiles industry. This website is governed by the laws of South Africa and Perl Trim chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
CUSTOMER PRIVACY POLICY
We shall take all reasonable steps to protect the personal information of users. For more information, please visit our Privacy Policy page here. PAYMENT OPTIONS: Once we provide a final invoice for an order, customers will have the option of completing their payment via EFT. The option can be selected upon checkout on our website.
- Bank Transfer (EFT): Our banking details are provided in the email sent with the final invoice once an invoice is confirmed.
SHIPPING & DELIVERY
When it comes to our industry and the nature of our products, unfortunately, the topic of shipping is not as simple as it is for other online stores. Since our store deals with haberdashery, this means that volume and weight are huge and irregular factors. It is because of these factors that we first require customers to place their orders online before sending through an official quotation including the correct shipping amount to accommodate orders. Since courier companies take these two factors into account when determining the cost of a delivery, we first make sure that we are providing customers with the best possible shipping cost for their orders. Subject to availability and receipt of payment, confirmed orders will be processed within 3 business days and delivery confirmed by way of email communication.
RETURNS & REFUNDS
The provision of goods and services by Perl Trim is subject to availability. Due to the nature of the products that we offer, it is not possible for us to accept returns or refunds on online orders. If any delivered goods are damaged/harmed when received by the customer, please contact us and we will be happy to assist. Please note that we will only assist if damaged/harmed goods were mistakenly sent off by our team.
PRICING ERRORS
Due to the extremely large variety of products that we’ve made available online for our customers’ convenience, there is a possibility that occasional pricing errors might be found on certain products listed on our site. This is one of the reasons why our online ordering process functions as a quotation submission system rather than a traditional online store. No payments are required when submitting an order online. Payments are only required once the customer accepts the official quote, which is generated and sent through once our team confirms the stock and shipping. Please be aware that if any pricing errors are detected on a listing or submitted order, the customer will be notified and the correct and actual price of the goods will be quoted. No exceptions.
INTERNATIONAL PAYMENTS
The customer would need to be liable for any/all added international bank and transfer charges.
ONLINE OPERATIONS
Our online operations are handled by our in-house team. This website is run and managed completely internally by the Perl Trim online team. Our office is based at the same address as our store, STORE ADDRESS. You may contact our online team by sending an email through here, {business_email}.
